Delivery and Shipping Policy
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Orders are typically dispatched within 24–48 hours of receipt.
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Products are delivered throughout India using established local couriers. Delivery times range from 3 to 12 working days, depending on the destination.
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Shipping times are approximate and not guaranteed. Customers with deadlines should order early.
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Customised products require additional production time (15–20 days, depending on requirements and quantity).
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Domestic Orders:
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Free shipping within Kerala; outside Kerala, shipping charges apply as indicated on the site or at order placement.
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Express shipping incurs additional charges and is not covered by free shipping.
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Shipping during public holidays is not guaranteed.
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Customer Responsibilities:
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Provide accurate shipping details, including name, address, postal code, landmarks, and contact numbers.
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Harmondays is not responsible for loss/damage due to natural calamities, accidents, or errors by shipping providers.
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If unavailable at delivery, customers may arrange re-delivery or collect from the courier’s office.
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Harmondays is not responsible for delays caused by courier companies or customer unavailability.
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Cancellation and Refund Policy
Returns
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Eligibility: Returns are accepted for items in original condition with tags, within a specified period (e.g., 7–10 days from delivery).
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Non-Returnable Items: Custom-made items are generally non-returnable.
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Packaging: Items must be returned in original packaging.
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Return Methods: Returns can be made by mail or scheduled pick-up.
Refunds
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Processing: Refunds are processed after inspection of returned items, typically within 5–7 business days.
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Payment Method: Refunds are issued to the original payment method.
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Partial Returns: Refunds for promotional purchases are adjusted accordingly.
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Exchanges: Exchanges are offered for the same product in a different size or colour, subject to availability.
Cancellations
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Order Cancellation: Orders can be cancelled before processing or dispatch.
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Refunds: If already dispatched, refuse delivery and request a refund.
Additional Notes
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Vouchers: Used vouchers will be cancelled and their value deducted from your refund.
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Shipping Fees: Free shipping on returns applies if your order originally qualified.
For any questions or concerns, please contact us at helloharmondays@gmail.com or WhatsApp -7306430066